Privacy Policy
This privacy policy describes how Éclat Auto collects, uses, and protects the personal information you provide or that is generated through your use of our online platform. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We may collect personal information from you in several ways through our site. This includes information you directly provide to us when you book a service, contact us through forms, or interact with our platform. This information may include your name and contact details necessary to provide our services.
We may also automatically collect certain information about your device and your use of our online platform, including IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of access. This usage data helps us understand how our service is used and improve it.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services.
- To process your bookings and service requests.
- To communicate with you regarding your service appointments or inquiries.
- To improve, personalize, and expand our online platform and services.
- To understand and analyze how you use our service.
- To detect and prevent fraudulent transactions and other illegal activities.
- To comply with legal obligations.
Legal Basis for Processing
Our legal basis for collecting and using your personal information as described in this policy depends on the personal information we collect and the specific context in which we collect it. We may process your personal information because:
- We need to perform a contract with you (e.g., providing automotive services you booked).
- You have given us explicit permission to do so (e.g., for specific marketing communications, where applicable).
- The processing is in our legitimate interests and is not overridden by your data protection rights (e.g., improving our services, detecting fraud).
- We need to comply with the law.
Sharing Your Information
We may share your personal information with third parties only under limited circumstances:
- With service providers who assist us in operating our online platform and conducting our business (e.g., hosting providers, payment processors). These third parties are obligated to protect your information.
- When required by law or legal process, such as in response to a court order or government request.
- To protect the rights, property, or safety of Éclat Auto, our users, or others.
We do not sell or rent your personal information to third parties for their marketing purposes.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy and to comply with our legal obligations. When we no longer need your information, we will securely delete or anonymize it.
Your Data Protection Rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. These rights include:
- The right to access the personal information we hold about you.
- The right to rectify any inaccurate or incomplete personal information.
- The right to request the erasure of your personal information.
- The right to restrict the processing of your personal information.
- The right to object to our processing of your personal information.
- The right to data portability, allowing you to receive your personal information in a structured, commonly used and machine-readable format.
- The right to withdraw your consent at any time, where we rely on your consent to process your personal information.
To exercise any of these rights, please contact us using the address provided below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not directed at anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us using the address below. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us by writing to:
Éclat Auto
45
Rue des Capérans
33800 Bordeaux
France